What Marietta Homeowners Say About Novak Lock & Security Marieta
Reviews matter because they come from people who were standing where you are now - staring at a lock that won’t turn, a key that snapped off, or a new house with no idea who still has a copy. We don’t ask for reviews until the job is done, the photo record is delivered, and the written price on the invoice matches the price quoted on the phone. That’s Haven Standard Clause 1, and it’s been our rule in Marietta since 2002. Here’s what that looks like in practice.
Recent Reviews
“I bought a foreclosure off Canton Road and the back door had a Kwikset that looked like it had been rekeyed with a butter knife. Daniel Novak showed up, pulled the cylinder, and showed me the pins were mismatched and the cam was worn to nothing. He quoted $89 to replace the cylinder and rekey it to match my front door, written on the spot. Took 22 minutes. Photo record emailed before he left.”
Steve A., East Cobb, Marietta
“My daughter locked herself out of the house on a Saturday while I was at Kennestone Hospital for a shift. I called at 6:47 AM and a live person answered - no robot, no callback. Technician was at the door in 35 minutes, verified my ID against the utility bill, and picked the deadbolt without drilling. $127, which was the exact number I was quoted. The 365-Day Done Right Promise was printed on the receipt.”
Jennifer K., Indian Hills, Marietta
“We manage a strip of retail on Roswell Road and needed the master key system rekeyed after a tenant left with their keys. Daniel Novak’s team surveyed all seven suites, documented every cylinder with photos, and gave us a written scope: $1,840 for full rekey, new master pins, and a bitting list. No surprises. They worked overnight so we didn’t lose a day of business.”
Erin Z., Powers Ferry Landing, Marietta
“I had a Medeco deadbolt that was sticking in the humid months - classic Marietta weather issue, the brass swells. Another locksmith told me I needed a full replacement at $400+. Novak’s technician disassembled it, found the tailpiece was binding against a misaligned strike, and fixed it for $68. Then he showed me the photo record of the wear pattern. Free second opinion on the competitor’s quote turned into the right call.”
Tamika R., Whitlock Heights, Marietta
“Emergency call at 11 PM. My Schlage smart lock threw a bolt error and jammed with my dog inside. Daniel Novak answered the phone himself, walked me through the manual override to get the door open, then said he could come out or I could bring the lock to the shop in the morning. I brought it in. He replaced the actuator, rekeyed it to my existing key, and charged $94. No dispatch fee for a problem he helped me solve over the phone first.”
Steve A., East Cobb, Marietta
“After a break-in attempt on our street near Kennesaw Mountain, I wanted all four exterior doors upgraded. Daniel Novak didn’t try to sell me four Medecos. He looked at my door frames - original 1987 construction, soft pine - and said high-security cylinders in weak frames is money wasted. We did Schlage Grade 1 deadbolts with reinforced strike plates and 3-inch screws into the framing. $612 total, written quote, photo record of each installation. He was right about the frames. That’s the kind of honesty that makes you call back.”
Jennifer K., Indian Hills, Marietta
Why Customers Trust Us
Every review above touches the same four points that have defined this business since 2002. Haven Standard Clause 1: the price on the phone is the price on the invoice, no exceptions. The 365-Day Done Right Promise means if a rekeyed cylinder binds, a new deadbolt loosens, or a master key system needs adjustment, we return and make it right. Background-checked, uniformed technicians on every visit, with a documented photo record left with the customer - not a promise, a procedure. And calls answered by a live person, because a lockout at midnight in Marietta is not a voicemail situation.
We’ve installed or serviced over 60,000 locks, keys, and systems since 2002. Every one with a written price before we started and a documented record when we left. If you have a competitor’s written estimate, we’ll review it at no charge. That’s not a sales tactic - it’s how we operate.
Call (762) 252-5919 for a firm, written quote before any work begins.
Written by Daniel Novak, Owner at Novak Lock & Security Marietta, serving Marietta since 2002.